Returns & Exchanges

The HIRO Fit Guarantee

Richard, HIRO's founder, has spent 17 years in this industry, and he knows firsthand that the wrong belt after surgery isn't just an inconvenience — it can mean real discomfort and a hit to your confidence during a time that's already hard enough. Our goal is to make sure you have the best fit, the best product, and the best experience as soon as possible — without delay. If something's not right, we're happy to make it right, as quick as we can.

We want you in the right belt. If your HIRO doesn't fit or isn't right for you, we'll make it right.

• 60 days from delivery to request an exchange or return
• Free exchanges — different size, different style, no restocking fee
• Full refunds — original purchase price, no shipping deduction
• Hassle-free — just ship it back to us and we'll cover the return shipping

How It Works

Just ship it back to us clean and in good condition, with a quick note letting us know what you need — a different size, a different style, or a refund — and we'll take care of it right away. Once we receive it, your exchange ships out immediately, or your refund is processed to your original payment method — typically within 5–7 business days.

Send returns to: O'Hamill Inc. ATTN: Return/Exchange 643 Ilalo St Honolulu, HI 96813

If you're not sure which size is right before you order, check our sizing guide or reach out — we'd rather help you get it right the first time than deal with a return later. We've been where you are, and we'd rather spend five minutes getting your fit right than have you stuck with a belt that doesn't work for you.

Wrong or Defective Item

If we made a mistake or your belt arrives damaged or defective, let us know within 60 days and we'll fix it — free exchange or full refund, your choice, and we'll cover return shipping.

International Orders

International customers have the same 60-day window and fit guarantee. Customs fees, duties, and taxes on international shipments are the customer's responsibility and are non-refundable, as these are collected by your country's customs office, not by HIRO.

Final Sale Items

Items marked "Final Sale" at checkout are not eligible for return or exchange. This will always be clearly noted on the product page before you buy.

Questions?

We're here to help before and after you order. Reach out anytime at returns@ohamillinc.com We'd rather answer a sizing question upfront than process a return later. We like to say, " If you measure twice it will be quite nice.

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This policy applies to purchases made directly through ohamillinc.com. Items purchased through third-party retailers are subject to that retailer's return policy.